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FAQ - FREQUENTLY ASKED QUESTIONS

 

We love happy, satisfied customers!

The FAQ below may answer your questions concerning order, sizes, payment, shipping and return policy. If you may have any further question that is not listed here please leave us a direct message here. Happy shopping!

 

 

How do I order?

 

We try to keep our online shop as simple as possible to make ordering for you as easy as possible!

If you found your favorite product you will find all details regarding fabrics, fitting and available sizes of the product as well as different photos by clicking on it.

You can now place your order by choosing your size/ the item and clicking on "ADD TO CART". You will be automatically, safe and easy directed to the PayPal order and payment procedure with different payment options to choose from. Many of you know PayPal already; if you don't: It is not required to have a PayPal account already to enter our order procedure with PayPal, you can also pay with various credit cards / giro payment options.

You will receive your order confirmation from us via e-mail within 12 hours after placing the order and we'll hurry up to send your oder quickly to you!

 

 

What payment methods do you offer?

 

We chose PayPal as our payment option because it is well knows for safety, easy handling and (almost) worldwide availability. PayPal allows you to chose from different payment options such as all popular credit cards or giro banking, so you can choose the one that suits you best.

You also benefit from PayPal Buyer Protection - a safe, easy and customer-friendly way to shop online.

 

 

How much is the shipping fee?

 

We have customers in many different countries and like to keep things simple -

we offer free shipping worldwide!

The price you see on the product page is including shipping (but according to your national law excluding additional national taxes such in U.S.)

 

CLOTHING / COLLECTION: How do I find the right size?

 

Leisure wear is usually offered in sizes S, M, L and XL and so do we, for girls we offer also XS.

To ensure that the shirts/hoodies suit you as you wish we added different photos and our own measurements to each detailed product description and show the samples (in the photos) in different sizes, from a slim fitted look to oversized style. If you like to have some further inspiration we recommend to you our Instagram profiles where you see us wearing our collection in various, daily life situations!

If you feel in any way insecure about the right size please do not hesitate to contact us here or at: team@ralfandmerita.com and name us your individual measurements, we gladly help you to find the right size!

 

 

How fast will my order be delivered?

 

We do our best to deliver as quick as possible!

Physical items (clothing/photo prints etc.) usually take us about 5 - 8 days to ship.

The shipping time depends on your destination, within Europe it is usually 2-3 days, oversea up to 5-7 days.

Digital items are usually sent to you within 2-3 days.

In case you may not hear from us 10 days after placing your order (digital items: 5 days) please contact us here or to: team@ralfandmerita.com .

 

 

Can I return products?

 

Yes, you can return items such as clothing and photo prints. Please take a look at our return policy here.

The easiest and quickest way to return an item is to send us an e-mail to: team@ralfandmerita.com by naming your name, shipping address, date of placing order and the product you wish to send back including color, size and quantity. We will reply within 72 h the latest to you and give you further advises how to send it back. Please note than in case of returns the return charges are at the customer’s expense by franking the returning package sufficiently.  

 

 

Do you have a customer service?

 

Yes, of course we have a customer service. Please do not hesitate to contact us here or via e-mail to: team@ralfandmerita.com and we try our best to help you!

 

 

 

 

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